Everything You Need to Know
Find answers to common queries about our products, services, and operations.
Still Have Questions? Our Staff Would be Happy to Assist You.
What products do you offer?
We distribute over 1,200+ products across 30+ categories, including industrial machinery, shipping containers, electric bikes, propane tanks, farm equipment, and more. Our catalog covers a wide range of industries to meet diverse business needs.
Do you offer worldwide shipping?
Yes, we distribute globally, delivering high-quality products to clients in the USA, Turkey, Thailand, Germany, Ukraine, Canada, and many other countries. We ensure secure and timely delivery with trusted logistics partners.
How can I place an order?
You can place an order by contacting our sales team via email, phone, or our website. Once you provide the product details, we will guide you through the process, including pricing, payment, and shipping arrangements.
Do you provide bulk order discounts?
Yes, we offer special pricing and discounts for bulk and long-term orders. Please contact our sales team for a custom quote based on your order quantity and requirements.
What payment methods do you accept?
We accept various payment methods, including bank transfers, credit/debit cards, and international payment gateways. Secure transactions and transparency are our top priorities.
Do you provide product warranties?
Yes, most of our products come with a manufacturer’s warranty, covering defects and performance issues. Warranty terms may vary depending on the product category—please check with our support team for specific details.
What is your return and refund policy?
We have a customer-friendly return policy. If a product arrives damaged or does not meet the agreed specifications, you can request a return or exchange within the specified timeframe. Contact our support team for assistance.
Do you offer product customization?
Yes, for selected product categories, we offer customization options to meet your business requirements. Let us know your specifications, and we will assist you accordingly.
What industries do you serve?
We cater to multiple industries, including automotive, construction, agriculture, logistics, renewable energy, and industrial manufacturing. Our diverse product range ensures we meet the needs of businesses worldwide.
How long does shipping take?
Shipping times vary based on destination and product availability. On average, orders are delivered within 7–30 days, depending on the shipping method and customs clearance. Expedited shipping options are available upon request.
Are your products certified for international standards?
Yes, all our products meet global industry standards and certifications, ensuring high-quality, safety, and compliance with international regulations. Certifications vary by product—contact us for specific details.
Can I request a product catalog or brochure?
Yes! We offer detailed product catalogs and brochures, including annual reports, product specifications, and global distribution data. You can download them directly from our website or request them via email.
Can I track my order?
Absolutely! Once your order is shipped, we provide a tracking number and real-time shipment updates so you can monitor your delivery status at every step.
How can I become a distributor or partner?
We welcome partnerships and distribution opportunities worldwide. If you’re interested in collaborating, please contact our business development team to discuss potential agreements.
How can I contact customer support?
You can reach our customer support team via email, phone, or the contact form on our website. We are available to assist you with inquiries, order updates, and after-sales support.